Virgin: Quick to go down, rarely satisfying. Time for a Broadband Service that actually goes all the way! - Country Connect

Virgin: Quick to Go Down, Rarely Satisfying.

Time for a Broadband Service that Actually Goes All the Way!

Jan 2024

Let’s talk facts, not fluff.


The latest from Ofcom isn’t pretty for some big names in the broadband game. Virgin Media, a part of VMO2, has found itself in hot water, leading the charts in customer complaints across fixed broadband, landline phone, and pay TV services in the third quarter of 2023​​​​.

The Trouble with Virgins (broadband service)

Virgin Media’s woes aren’t a flash in the pan. Ofcom’s investigation, launched in July 2023, highlights significant customer difficulties in canceling contracts and the provider’s subpar handling of complaints. This move by Ofcom may have contributed to an increased number of customer complaints, suggesting deep-rooted issues in customer service and experience.

Country Connect: A Breath of Fresh Air

In stark contrast, Country Connect is rewriting the broadband narrative.  Here’s a snapshot of how we stack up against Virgin and others:

  • Country Connect: 93% 5-star Trustpilot rating, 4.8 Trust Pilot score
  • Virgin Media: 9% 5-star Trustpilot rating, 1.7 Trust Pilot score
  • Sky: 9% 5-star Trustpilot rating, 1.4 Trust Pilot score
  • Plus Net: 13% 5-star Trustpilot rating, 2.4 Trust Pilot score
  • BT: 7% 5-star Trustpilot rating, 1.4 Trust Pilot score
  • Talk Talk: 36% 5-star Trustpilot rating, 2.9 Trust Pilot score


Why We Stand Out


Country Connect is more than just numbers. We’re about real, tangible differences:

  • Local, Personal Touch: We know our communities from Caerleon to Ponthir. We’re not just providers; we’re neighbours.
  • Consistent High Speeds: Our service is robust and reliable, a stark contrast to the often frustrating experience with Virgin.
  • First-Time Resolution Focus: As Virgin scrambles to improve their customer support, we pride ourselves on getting it right the first time.

The facts speak for themselves. While Virgin Media is grappling with customer complaints, Country Connect is busy delivering satisfaction.  Don’t settle for a provider that’s “quick to go down and rarely satisfying.” It’s time for a change.  Join a broadband provider that goes all the way.

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