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Forget Everything You Know About Broadband.

Ultrafast broadband & Wi-Fi powered by fibre connectivity.
From £30 per month.

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93% 5-star rating!

We are so proud to be the UK’s highest rated provider of broadband. Find our reviews on Facebook, Google and Trustpilot.

Broadband Provider 5 Star Reviews
🤩 Country Connect

93% / 4.8 rating
🙁 Virgin Media
9% / 1.7 rating
🙁 Sky
9% / 1.4 rating
🙁 Plus Net
13% / 2.4 rating
🙁 BT
7% / 1.4 rating
🙁 Talk Talk
36% / 2.9 rating

Data table above was updated in May 2024 based on publicly available data

"Unbeatable WiFi in my area"
★★★★★
Google Review
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Country connect offer a service in my area which is unparalleled to any other provider. The installation was booked in quickly, and the gentlemen that came to do it were efficient and clean. They also offered some further information about boosting the connection around my home and the outside shed. Having used their internet previously, there was no doubt I'd be choosing it for my new home. The upload/download speeds make my life a dream. 10/10 would definitely recommend.
"I really can't thank them enough"
★★★★★
Google Review
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We struggled with poor connectivity, and live at the top of the hill in Caerleon. In general 2MB up is a good day, but a nightmare when working from home. Mark and the team installed a new 300/300 MB fibre straight in to the house, and what a difference! I really can't thank them enough, Mark is a great guy, the team know they're stuff and come highly recommended from me. Cheers guys!
"What are you waiting for?!"
★★★★★
Facebook review
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I can’t recommend these guys enough. They’ve taken customer service to a whole new level. Installation was quick and easy. I then had an issue working from home, but after much time invested by Mark and his team, the error was fully on my part and the Wi-Fi extenders I was using. We’re lucky to have a company such as this on our doorstep giving us fibre broadband - what are you waiting for?!
"The broadband connection is faultless"
★★★★★
Facebook review
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After just a week with Country Connect I have to say that the support and knowledge of the whole team has been first rate. The install is neat, and so far the broadband connection is faultless. Long may this continue.
"Very efficient and helpful"
★★★★★
Facebook review
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They took the time to understand our requirements and were very efficient and helpful in setting us up. Also very friendly to deal with!
"It was the best move ever"
★★★★★
Facebook review
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Highly recommend, we have been with them for a couple of years and it was the best move ever. A family of 4 using the service at the same time and rarely have any problems. Should there be any issues with the service we are normally informed before we even realise and it’s always rectified very swiftly, 5 star rating from us.
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Supercharge your connectivity with add-ons

Enhanced Support

Expert Network Support Agents to help you connect your devices & manage network performance

£9.99 p/m add-on

Managed WiFi Mesh Network

  • Network optimisation
    Priority support to help and optimise your home network.

  • Free callouts
    Free callout regardless of fault status.

  • Device connectivity support
    Get support to connect your devices, including traffic management and connectivity monitoring.

Upload Boost

For power users working from home and gaming enthusiasts.

£5 p/mth add-on

Upload Boost

Our upload boost add-on is a game changer for work-from-home professionals and power users. Enjoy 500 Mbps upload speeds, ensuring your upload capabilities match your download prowess. Perfect for seamless video conferencing and smooth online gaming.

Digital Landline

Get future-proofed and ready for the 2025 #BigSwitchOff with a digital landline replacement.

£6.99 p/mth add-on

VoIP Landline

This service includes an adapter compatible with your existing landline handset, for seamless transition. Enjoy super-low call charges and the flexibility to retain your current number.  Need more? Talk to us at signup about Unlimited VoIP Service

Save 10%

You can choose to pay annually to save 10% off your total plan.

You can choose to pay annually to save 10% off your total plan.  Once you have selected your tariff preferences select the annual payment option. You will pay once a year on the anniversary of the date you joined us. 

Our Customer promise

Speed

The speed you buy is exactly the speed you get, guaranteed. Or your money back. There are no 'estimated minimums' here. We deliver exactly what we promise.

Price lock

We promise to NEVER increase the price of your tariff mind-contract, which means you can budget without any nasty surprises.

Free router

We provide your broadband router free of charge, unlike our competitors. Our hardware is of the highest quality.

Free install

Every new customer has a fully managed, free install. Our team of expert engineers arrive on time, get the job done quickly with no mess.

What Makes Country Connect Different

The best broadband service in plain English. No technical jargon, straightforward packages and a strict ‘no mid-contract price rises’ promise. We guarantee that the speed you buy is exactly the speed you get – no small print averages or minimums to trip you up. 

We care about the communities we serve, and support grass roots community groups and local businesses in every town or village we serve.

FAQs

Frequently asked questions and answers
We are a local, independent ISP (Internet Service Provider), specialising in ultrafast full fibre connectivity. Established in 2016 and with our head office based in Usk, South Wales, we service a number of communities across the UK providing them with broadband, VoIP and many other communication services . We build, own and maintain our own full fibre networks which means that we are able to provide the most reliable internet connections and the fastest speeds.
Fibre to the Premises (FTTP) means fibre optic broadband that is wired directly to the home instead of a cabinet that services the area (which is referred to as FTTC, or fibre to the cabinet). The cable connecting your property to the service is fibre and not copper, providing a far superior, faster, more reliable broadband connection. FTTP, unlike FTTC, uses entirely fibre optic cables end-to-end, making it the fastest type of fibre you can get. A typical FTTC broadband connection might offer around 50Mbps speed whereas FTTP can offer up to 91 Gigabit (1000Mbps).
Ultrafast FTTP is needed to support the data requirements of a modern home with an increasing number of devices in the home (including smart TVs, laptops, printers, mobile phones, media players, tablets, heating and light systems and even fridges). Without ultrafast FTTP broadband, households reduce the bandwidth available to their property, resulting in lower quality experience of streamed TV and video, gaming, working from home and more.

To find out the contract end date with your current supplier, visit this link.

Yes, we offer VoIP (VOICE OVER INTERNET) telephony that can easily be added on to your FTTP service package. We can port your existing number over or you can choose to have a new one. Traditional analogue (copper) telephone line services are being phased out by the government by 2025 in favour of fibre VoIP services, so swapping now guarantees that you will have no problems when the cut off happens. Our VoIP service is charged at £15 per month on a 24 month term and comes with 5000 inclusive minutes. Our VoIP packages include a brand new VoIP phone handset or an adapter so that you can keep your existing handset device. Our service also includes free installation and support.

VoIP (Voice Over Internet Protocol) is the technology that allows you to make voice calls from your home phone line (your ‘land line’) using a broadband Internet connection instead of the traditional copper (or analogue) phone line.
Country Connect is one of the only providers of VoIP who have no hardware fees as we provide the phone handset (or an adapter for your existing handset) free of charge . We include one of two different models of phones on signing up with our VoIP service, either the Yealink T42s or W60P. This means no initial costs and no nasty upfront fees when getting your home VoIP phone set up.
We provide full technical support included within your Country Connect package. This gives you access to technical support from our expertly trained staff. Call Country Connect with no charge on 0800 999 1519, email [email protected] or use our live chat on the website during office hours. A member of staff will be happy to help you.
All services are invoiced on the 1st of the month and payment is collected by Direct Debit within 10 days.
Contention ratio refers to how many users are sharing the data capacity on a provider’s line. In simple terms, it is a count of how many other premises are using the same main broadband line as you. Standard contention ratios are around 1:50 (1 line between 50 households) and Country Connect’s are just 1:15 which is dramatically lower, giving you the fastest speeds and reliability. When the contention ratio is high, and many people are connected at the same time as you, it will drag your speeds down.
The difference between download speeds and upload speeds can be explained as follows: download speed refers to the rate that digital data is transferred from the internet to your computer, while upload speed is the rate that online data is transferred from your computer to the Internet. Download speeds are important when gaming, especially when you’re doing patch updates, but if you are gaming in real time, trying to upload your latest video to YouTube or use online meeting software for work, a fast upload speed will make things quicker and smoother.
Consider how many people are in your household, how many devices you have using bandwidth simulatneously and online behaviours. If you live in a household where there is gaming, multiple usesr, and working from home then the 1Gigabit pacakge is a good option. For households with fewer people where activities include TV streaming and internet browsing may find a lower tariff will suffice. The good news is that you can upgrade at any time.
Give our Head Office a call on 0800 999 1519 and one of our expert team will be happy to guide you to the best solution. We create bespoke commercial packages that will meet all your business needs as required.
All full fibre packages with Country Connect include a WiFi 6 router as standard, ensuring you’re equipped with the latest in Wi-Fi technology. Experiment with Coverage: Enhance your home’s Wi-Fi coverage by adding modern Wi-Fi 6 mesh nodes, available for £50 each from us. Alternatively, opt for our fully managed Wi-Fi service at £9.99 per month, which includes up to 4 additional Wi-Fi 6 nodes and professional configuration and monitoring to guarantee full home coverage.
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