What to expect

Our full fibre leased line services are delivered in partnership with Openreach.

We carry out our own desktop quote initially which will give you an indicative ECC (Excess Construction Charge). Then both the desktop survey and a physical survey are carried out.

We can apply for GB connection vouchers up to the value of £2500. This can be used against ECCs but not to lower the monthly cost. It is only available if the property has not claimed a GB voucher previously, based on the unique reference number.

Our process:

Desktop survey
On site survey
All completed by an Openreach engineer
Average lead time for installation is 90 working days or less

Technical elements:

When quoting for a leased line there are 2 main components.

1. Bearer

What the physical line is capable of delivering. This could be 100Mbps which is between 10Mbps and 100Mbps. Or it could be 100Mbps, which is between 100Mbps and 1000Mbps in 100Mbps increments.

2. Speed of service

All business line faults have an SLA of 4 working hours to resolve

Leased line key features:

24/7 support & user knowledge base

We out rank almost all our competition on public user review scores (just sayin' ).

We have been with Country Connect since the end of March 2023 and find their broadband service very reliable. Not once in this period has the system failed. It is truly ultra-fast and the broadband speed has never fallen below the speed I purchased. Lovely people that make a fantastic company.

Recently we moved house. We were with BT for 48 years. A straight forward transfer of service became a 5 week disaster with BT so we made the decision to change suppliers. County Connect achieved in 48 hours what BT failed in 5 weeks.

We had a fast response when I broke the socket cable moving furniture at the weekend, the team dropped a new one in the next working day. Problem fixed. With a previous provider I wasted over 5hrs on the phone...So don’t hesitate to move your broadband service to country connect you won’t regret it

I changed from Talktalk after getting very low and poor connection and speed all the time. I had complained that I was paying for 64Mb and only getting 20Mb. Engineers came out and ran a new fibre cable straight into the house. Within hours I am connected to a first class service running at 100Mb+ with no drop out.

The service that's unbeatable. Only had one issue in the year, messaged them to advise them of the problem, engineer was at the front door within the hour on a SUNDAY. Issue resolved within 20 minutes. Beat that if you can!

I have to say that your response time and communication when issues arise is like nothing I have ever experienced before!! It’s fantastic and reiterates to me why I switched to your company in the first place..keep up the great levels of customer service.

Switching to Country Connect was the best decision ever! Remembering last Christmas when both Sky and BT left us for a whole month with no internet. Country Connect to the rescue & top class service ever since.
- Heather Morgan

County Connect have supplied our internet since October 2019 and they are brilliant. We both work from home in jobs that require a stable, high quality connection that doesn't let us or our clients down. TheY are always helpful and prompt when ever we need to get in touch. I genuinely can't recommend them enough.
- Amber Reglar

Country Connect go above and beyond..would 100% recommend!

Knowing you can talk to a real human based within a few miles of you, within a few minutes, and will resolve almost any issue immediately. Worth its weight in gold. Support local business!

The best experience I have EVER had with an internet provider. Seamless from start finish, Couldn't do enough for me and excellent internet signal. Would never use another provider. A really helpful and friendly team.
- Bethan Williams

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Enterprise standard business broadband, voice and full stack business IT management. Broadband, mobile, desktop terminal, laptop, VoIP, mobile, data management, security and business optimisation. From £29 per user / per month

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